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Can not get in to my phone by gmail. I was locked out and…

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can not get in to...
can not get in to my phone by gmail. I was locked out and had phone rebooted. what can I do to get my phone to work.
Submitted: 2 years ago.Category: Android Devices
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Answered in 9 minutes by:
2/17/2016
Android Device Expert: Cris, Technician replied 2 years ago
Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 7,018
Experience: 3yrs. experience with Android phone and tablets.
Verified

Hi,thanks for using JustAnswer.com I am Cris. Sorry to hear about your issue, have you tried a hard reset?

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Customer reply replied 2 years ago
it asked me for my email i put it in then password ***** will not work
Android Device Expert: Cris, Technician replied 2 years ago

A hard reset will not ask you for your password. By performing a hard reset you will be restoring the phone back to factory settings and it will wipe everything out of the phone. If you don't know or can't retrieve the password ***** your Gmail account this will be your only viable option.

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Android Device Expert: Cris, Technician replied 2 years ago

I can provide you instructions if you would like to do the hard reset.

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