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My fire (2nd gen) is fully charged but the screen seems to…

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my fire (2nd gen) is...
my fire (2nd gen) is fully charged but the screen seems to be frozen
Submitted: 2 years ago.Category: Android Devices
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Answered in 7 minutes by:
2/15/2016
Android Device Expert: Ashik, Android Tech replied 2 years ago
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,433
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

This usually happens if the firmware is glitched. First we can can soft-reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for 30 seconds and this will reset the Kindle.

Please let me know if that didn't work, so we can continue troubleshooting.

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