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I bought a new android Samsung phone this past weekend. It
I bought a new android Samsung phone this past weekend. It replaced a note 4 I had before. I bought it at a best buy store. They transferred all my data , apps, pics, etc.. to my new phone. I didn't r… read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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Very frustrated .Igor a new tablet entered gmail address. Forgot password ***** entered New passwordword . This caused Google alert. Verified same user by phone phone message . Re synced settings but … read more
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Russell H.
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Vocational, Technical or Trade Scho
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Hi my name is ***** *****a Conte and I just purchased a new tablet Samsung tablet. My phone stopped working sporadically and I went into the AT&T store and they took the SIM card out of my Samsung Not… read more
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Harry
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I need to restore factory settings and remove user data from
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Richard
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I have a Moto z Android, I purchased it a week ago, I
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Pete
Pete
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Did hard reset on new lg4 verizon phone. Now locked out via google, due to bad password. Do the whole verification routine many, many times and still locked out. Mike Massey… read more
Josh
Josh
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Associate Degree
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Just bought a Blu VIVO XL phone. Unable to sign into my
Just bought a Blu VIVO XL phone. Unable to sign into my google account or the play store.Get message, problem communicating with google service. Also tried creat a new account but get the same message… read more
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I need to get onto my son's galaxy note 4 sellphone without
I need to get onto my son's galaxy note 4 sellphone without losing the contents he recently passed on February 16, 2016 need access to his telephone numbers, messages and photos… read more
Randy Boman
Randy Boman
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Rusty
Rusty
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I purchased an LG-4 phone in August. On Sat night I turned
I purchased an LG-4 phone in August. On Sat night I turned off the phone and let it charge fully. Upon turning on the device a message flashed that a software update was being performed, followed by a… read more
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my google email is present on three units..my home computer
my google email is present on three units..my home computer my Ipad (both of these are working perfectly) and on my Android tablet whic has worked perfectly until about 3 days ago. When I try to acess… read more
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Hi, whenever I try to access Playstore and some other apps
Hi, whenever I try to access Playstore and some other apps linked to my Google account I get a message "Authentication is required. You need to sign in to your Google account" I tried the articles on … read more
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I cannot connect to gmail account. It says it is an unsafe
I cannot connect to gmail account. It says it is an unsafe certificate. Therefore, I cannot use the app store. Can you help?… read more
Nick H.
Nick H.
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Bachelor's Degree
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I purchased an Android phone in January of 2011. At that time,
I purchased an Android phone in January of 2011. At that time, a gmail account was created for me at the Verizon store. Last month, I received a replacement phone and brought it to the Verizon store f… read more
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Waitongu2
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

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Kriptokrit

Kriptokrit

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Over 6 years of experience in Electronics support service.

fbox

fbox

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Rod

Rod

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Bernie

Bernie

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6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

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Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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