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It seems that my kindle has frozen in one position and the
It seems that my kindle has frozen in one position and the screen will no longer rotate while I can still continue to work in the one position … read more
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My amazon tablet is locked and it is not responding to
Hi, my amazon tablet is locked and it is not responding to attempts to shut down per Control Alt Del or pressing the Off button. Do you have any ideas. The battery is built in. … read more
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Viet - Printer Tech
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I have a old kindle fire and when turn on it asks to shut
I have a old kindle fire and when turn on it asks to shut down but won't . Previously i could not put the password ***** as the bottom of the touch pad the numbers pressed weren't the one's required s… read more
Randy Boman
Randy Boman
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My kindle fire HD is locked. I just bought it in January and
My kindle fire HD is locked. I just bought it in January and it has been working fine. Last night it locked up. I have the lady talking and she keeps saying Kindle Fire is locked but I hit the unlock … read more
Richard
Richard
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IT Manager, Consultant
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Kindle HD 8.9 will not open. Lock tab is showing (something
Kindle HD 8.9 will not open. Lock tab is showing (something we never used) after battery replacement. Tried reboot process, and screen appears to go through reboot, but Lock Tab cannot be opened to ac… read more
Josh
Josh
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Gave my Mother in Law a Kindle Fire HD. She gave it back saying
Gave my Mother in Law a Kindle Fire HD. She gave it back saying she can't use it. I hit the power button and the bars giviing me the choice to power up or cancel come up along with the finger slide in… read more
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I have a new Kindle Fire HD 8.9" Its registered and connected
I have a new Kindle Fire HD 8.9" It's registered and connected to WIFI, and charged. It is in a case that when you open the lid, it comes on. My problem is that when it comes on, I can't get it to do … read more
AnswerManRob
AnswerManRob
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I have a Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 32
I have a Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 32 GB purchased in June, 2013.I've had no trouble with basic email, FB etc., but I began adding apps & answering questions it would ask etc. 2… read more
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I cannot get the power on for my Kindle Fire HD. It was charged
I cannot get the power on for my Kindle Fire HD. It was charged for several hours but it does not go on at all. I've only had it for four months. I noticed that it started slowing down on Friday but I… read more
Simit
Simit
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my samsung galaxy tab 10.1 screen stopped responding to touch.
my samsung galaxy tab 10.1 screen stopped responding to touch. It's locked and I can't access the data I need to pull from the device. Any recommendations on how to get the data from the tablet?… read more
Nick H.
Nick H.
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Is it possible to bookmark or highlight just one section of
Is it possible to bookmark or highlight just one section of a page on a kindle fire HD. If so plz adv me how to do so in layman's terms because I am one of those real computer idiots. Tu so much for a… read more
James
James
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Bachelor's Degree
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My kindle has been working well for more than twelve
My kindle has been working well for more than twelve months.Suddenly it will not accept my password ***** as a result I am unable to open the unit. I have tried to contact the kindle customer service … read more
Nick H.
Nick H.
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My kindle fire Hd needs a system recovery. It says it cannot
My kindle fire Hd needs a system recovery. It says it cannot reboot. then says Resetting you device to Factory defaults may help you to fix this issue. But when I resent to factory defaults and erase … read more
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My Kindle Fire is "stuck" it won't log on - when i try to
My Kindle Fire is "stuck" it won't log on - when i try to "slide" the unlock bar it simply doesnt... is charged.. has not been mishandled... thoughts??… read more
Ashik
Ashik
Master's Degree
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My Kindle Fire has locked up. It will not respond to any touch
My Kindle Fire has locked up. It will not respond to any touch or motion even turning upside down (the screen stays in the original orientation). I can't turn it off either. I unplugged it from the ch… read more
Kriptokrit
Kriptokrit
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The Kindle froze up this morning when I shut it down. You
The Kindle froze up this morning when I shut it down. You can tell it's still running because it's warm, but I'm unable to do anything. When I plug it in the power/charger light does not come on. Any … read more
Randy Boman
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My kindle has frozen. The scree comes on with the question
My kindle has frozen. The scree comes on with the question do you want to shut down your Kindke and and then the choice of shut down or cancel as press buttons in either case the screen goes off and t… read more
Randy Boman
Randy Boman
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When I turn on my Kindle Fire the message on the screen says
When I turn on my Kindle Fire the message on the screen says "Do you want to shut down your Kindle?" Options Shut Down or Cancel. My touch does not activate either of the options. The screen goes blac… read more
Simit
Simit
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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