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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 19275
Experience:  Android technician
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I cannot get my kindle to open to my Wi-Fi network. I cannot

Customer Question

I cannot get my kindle to open to my Wi-Fi network. I cannot remember my password. It keeps telling me that there is an "Authentication problem". I have tried every password ***** I might have used. It will not let me re-set it or have it sent to my 'E' mail address. So what do I do to get it re-set?
Thanks
Submitted: 1 year ago.
Category: Android Devices
Expert:  Josh replied 1 year ago.

Hi,

What is the make/model of your router?

Customer: replied 1 year ago.
Arris TM822
Expert:  Josh replied 1 year ago.

Thank you. Take a look at the back/bottom of the Arris router and look for the Pre-Shared Key.

The Pre-Shared Key is the Wi-Fi password.

Customer: replied 1 year ago.
I could not find any number or code that would work.
Customer: replied 1 year ago.
could not find the Pre-Shared Key
Customer: replied 1 year ago.
I need someone to give me a call nothing is working and you have charged me.(###) ###-####home (###) ###-####cell

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