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Cris, Technician
Category: Android Devices
Satisfied Customers: 6372
Experience:  3yrs. experience with Android phone and tablets.
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I have a 10 1/2" tablet that I have had three years. Last

Customer Question

I have a 10 1/2" tablet that I have had for about three years. Last night i plugged it in and this morning I tried to turn it and nothing nothing but a black screen. I tried holding the on switch on for about ten to fifteen seconds and again nothing. I tried plugging it in again and turning it on still plugged in and I get a small glow but it does not come on. The glow only stays on for about five to ten seconds. Any suggestions?
Larry Palmer (###) ###-####
Submitted: 1 year ago.
Category: Android Devices
Expert:  Cris replied 1 year ago.


Thanks for contacting I am Cris.

Please try to force start your device by doing the following:

1. If you have it connected to the charger currently remove for 30 seconds.

2. If you also have a case on the device please remove it.

3. Connect your Kindle to the charger for 5 minutes, after 5 minutes.

4. Leave on the charger press and hold the power button/switch for up to 1 minute or until the screen flickers which ever is shorter.

5. Then allow about 1-2 minutes for the software to load up.

Reply back to me with any further questions BEFORE selecting a negative rating. I will answer your follow ups.

Expert:  Cris replied 1 year ago.

How did you make out?