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I am locked out of my Samsung S cell phone. Tried my email…

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I am locked out of...
I am locked out of my Samsung S cell phone. Tried my email and password, etc, but it wont work.
Submitted: 2 years ago.Category: Android Devices
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Answered in 4 minutes by:
2/4/2016
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago
Viet - Android Tech
Category: Android Devices
Satisfied Customers: 41,198
Experience: Troubleshoot Android Devices.
Verified

Hi,

I'm sorry about the issue. Is your gmail email address and password ***** working at the gmail.com website or not?

Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

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Customer reply replied 2 years ago
Please answer my question. You were paid $21 but have not answered my question or attempted to correct the problem
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

I'm sorry. I'm trying to help you, but I need some more information from you first. Did you see my questions yesterday?

1. Are your gmail email address and gmail email password ***** working at the gmail.com website or not?

2. Is it okay to reset the phone fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?

Please reply at the box below. Thank you.

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
the gmail address and gmail password ***** currently working on gmail.com. I would love to reset it as long as I don't lose any data or photos on my cell phone.
Android Device Expert: Viet - Android Tech, Technician replied 2 years ago

Thank you. What is the exact error or message when signing in your gmail email address on the phone?

- Was this exact same gmail email address working fine on this phone previously? Or was it another gmail email address?

- Can you go to our Google / gmail account security at the website below:

https://myaccount.google.com/security/

, then let me know if the 2-Step Verification option is turned On or Off.

Please reply at the box below. Thank you.

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