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My kindle fire cannot access my wifi.

Customer Question
my kindle fire cannot access my wifi.
Submitted: 2 years ago.Category: Android Devices
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Answered in 2 minutes by:
2/2/2016
Android Device Expert: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,551
Experience: Android Tech
Verified

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try these steps please>

On your Kindle>

1. Tap the Quick Settings symbol in the top right hand corner of the Home screen.
2. Select Wi-Fi from the menu.
3. Ensure Wireless Networking switch is in the on position.
A list of networks will appear. You may have to wait a moment as your Kindle
detects networks in range. If your network doesn't appear tap the tick box next to
Wireless Networking off and on to refresh the list.
4. Tap the name of your home wifi network. On the screen prompting you to

enter a password, select Forget.

Then on your Kindle>

>press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>

  • try connecting to Wi-Fi follow these steps:
  • Tap the Quick Settings icon
  • Select Wi-Fi.
  • Ensure Wireless Networking switch is in the on position.
  • Your home network should appear in the list.
  • Tap the name of your network. A lock symbol will appear next to your network if it requires a password.
  • Enter the characters of the password ***** the onscreen keyboard.
  • If you need help locating your password ***** me know.
  • Then Tap Connect.
  • In the future your Kindle Fire will automatically connect to the network that was most recently used.

      Let me know if this does not work and we can try another solution.

      Please reply and let me know if you need any other assistance or if everything is good, take a moment to rate my service by choosing one of the stars at the top, then click submit.

      Thank you very much!

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