Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

MY GRANDSON WIPED MY PHONE CLEAN I CANNOT DO ANYTHING CANNOT…

Customer Question
MY GRANDSON WIPED MY PHONE...
MY GRANDSON WIPED MY PHONE CLEAN I CANNOT DO ANYTHING CANNOT LOG ON KEEPS ASKINGFOR EMAIL AND PASSWORD
Submitted: 2 years ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 5 minutes by:
2/2/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you tell me the make and model of the phone please?

Thank you

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
SAMSUNG GALAXY S6 EDGE#
Android Device Expert: Richard, Android Specialist replied 2 years ago

Thanks,

When you initially setup the phone you set a Gmail account and password. Do you recall what this was?

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
EARLENE68
Android Device Expert: Richard, Android Specialist replied 2 years ago

Ok, and what happens when you enter this in on the phone?

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
IT KEEPS ASK THE SAME THING
Android Device Expert: Richard, Android Specialist replied 2 years ago

yes, and when you enter in your gmail account and password ***** submit this, what exactly does it say?

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
IT TAKES ME BACK AND ASK FOR EMAIL AND PASSWORD *****
Android Device Expert: Richard, Android Specialist replied 2 years ago

If you click on this link, can you sign in with this account?

www.gmail.com

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
I AM USING MY LAPTOP WITH YOU
Android Device Expert: Richard, Android Specialist replied 2 years ago

ok, but can you do the last instructions I gave you and let me know the results please?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
NO NOT COMPUTOR MY PHONE IS WHAT NEEDS WORK
Android Device Expert: Richard, Android Specialist replied 2 years ago

yes I know this... Can you please do the instructions I asked and tell me the results.

I am aware your phone is the issue,

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
THIS DEVICE WAS RESET SIGN IN WITH GOOGLE ACCOUNT THAT WASPREVIOUSLY SYNCED ON THIS DEVICE
Android Device Expert: Richard, Android Specialist replied 2 years ago

Ok, so this is not the google account you used, try to recall the one you used on that phone please.

Ask Your Own Android Devices Question
Customer reply replied 2 years ago
RONNIEWALKER4.GMAIL.COM
Customer reply replied 2 years ago
PASWORD 7945W632
Customer reply replied 2 years ago
I HAVE TO GO WILL TRY LATER
Android Device Expert: Richard, Android Specialist replied 2 years ago

Ok, please use this email account on the phone and tell me if it is accepted.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I want this block taken off my phone. i accidently put it on
i want this block taken off my phone. i accidently put it on while trying to download a cleaning sweeper, now i cant use my phone … read more
Harry
Harry
2,176 satisfied customers
My grandson locked my out of my zte.. wiped it now it wont
hi my grandson locked my out of my zte.. wiped it now it wont let me past gmail … read more
Harry
Harry
2,176 satisfied customers
Cannot open google acct on my phone need to update another
Cannot open google acct on my phone need to update another app. Says I must sign into Google I reset password ***** google … read more
Harry
Harry
2,176 satisfied customers
I entered a pin number to lock my phone and I keep getting
I entered a pin number to lock my phone and I keep getting the message that my pin is incorrect. How do I unlock my android Galaxy S6? … read more
Harry
Harry
2,176 satisfied customers
It is a android phone..it has a google lock..and googles
it is a android phone..it has a google lock..and googles instructions make it impossible to open..It use the email, and I submit the phone number and all I get it "we cannot verify it is you"??? Serio… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My phone is not working as far as phone access to another
my phone is not working as far as phone access to another person and I must get it working NOW this has never happened I need to make medical calls now … read more
Expert
Expert
Master of Education
34 satisfied customers
I have a galaxy s5 and I did a factory reset and now I am at
I have a galaxy s5 and I did a factory reset and now I am at the Samsung account page and it says processing failed when i try too log in… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
The holding of volume and menu button didn't work, Samsung
Just recently. It hasn't been used for a couple years because I got my daughter a phone. Decided to give her player to my grandson and we tried to get in it to wipe it clean and used too many pattern attempts … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
On Aug. 12th. I bought a Samsung S7 active along with the
Hello. On Aug. 12th. I bought a Samsung S7 active along with the case, the glass shield, the wireless charger, and the SGear watch all from AT&T in Austin, Texas. I was excited to learn that this phon… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I have an S7 edge that will no longer recognize my 4 digit
I have an S7 edge that will no longer recognize my 4 digit unlock code. Can you help me with that issue?… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
I keep getting error msgs telling me ' Couldn't sign in' and
I keep getting error msgs telling me ' Couldn't sign in' and I'm new to this and don't know what else further I can do. HELP the old guy, will ya please?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
i forgot the password ***** my blu 5.3 phone how can i reset it
i forgot the password ***** my blu 5.3 phone how can i reset it without losing my data. Thank you… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Factory reset an encrypted phone. I have a Motorola Moto G
Factory reset an encrypted phone. I have a Motorola Moto G running Android 4.4.2 which I just recently purchased. I encrypted the phone using the "encrypt phone" process under the security settings of… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bought a Kindle Fire HDX for my grandson for Christmas. It
I bought a Kindle Fire HDX for my grandson for Christmas. It arrived today and I decided to open it and charge it up. It is now showing me as the owner but I want it to be in my grandsons name and on … read more
Steve
Steve
Chief Engineer
9 satisfied customers
Hi thereMy son has forgotton his pattern to access his
Hi there My son has forgotton his pattern to access his phone. How do we clear it as he has attempted too many times it says and we cannot use the phone? I hope this makes sense.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have an HTC Desire phone. When I try to log in to Gmail,
I have an HTC Desire phone. When I try to log in to Gmail, an old deleted account comes up and wants a password. How do I delete this old username off my phone so I can enter my new one and password? … read more
Waitongu2
Waitongu2
Sr. Application Support Eng
Bachelor\u0027s Degree
76 satisfied customers
my grandson has entered password XXXXX 3 times !!! now we have
my grandson has entered password XXXXX 3 times !!! now we have a gmail sign in screen but he has no gmail account ?? what do i do !!!!… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
my phone froze up because I used the pattern and to many attempts
my phone froze up because I used the pattern and to many attempts were made and I want to know how to reset it. I cant remeber what I put in for a gmail email I think I remember the password. Can I do… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x