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I ordered several books yesterday evening and not one has…

Customer Question
i ordered several...
i ordered several books yesterday evening and not one has appeared on my kindle. this has never happened before and it upsets me not a little. can you
y fix it?
Yes i am connected to wi-fi
Submitted: 2 years ago.Category: Android Devices
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Answered in 5 minutes by:
2/2/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 35 seconds.

Release, then connect the charger and try to turn on the Kindle and check for the books.

Let me know the results please

Thank you

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