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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 38366
Experience:  Android Systems Specialist
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When I setup my new tablet (RCT6213W87 DK), it reads

Customer Question

When I setup my new tablet (RCT6213W87 DK), it reads "Authenticating problem." I,ve never had a tablet B4, so don,t know what to do! I can,t get on line w/it.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

The issue is with the wifi network.

Do you have a windows computer that is already connected to your wifi network? Please let me know

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.


We can get the password ***** this to use on the tablet

Press the windows key + R and type in


Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Customer: replied 1 year ago.
When I hit windows+R nothing happens! Forget it, I'l get help elsewhere. DO NOT charge my debit card!! I am not satisfied!!!
Expert:  Richard replied 1 year ago.

you need to contact customer service about any payments

Customer: replied 1 year ago.
How do I contact customer service?
Expert:  Richard replied 1 year ago.

you need to email***@******.***

I need to say though I am quite surprised by such a reaction and why you did not indicate you had trouble with the instructions, which do work, instead of replying in this manner, but anyway, thats your preogrative of course, and you can use the email address I gave you