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Did a factory reset on my phone. When I tried to access my…

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Did a factory reset on...
Did a factory reset on my phone. When I tried to access my account to restore data I was told e-mail and password ***** match. Had password ***** sent to backup phone. Re-entered password ***** a different e-mail account showed up.
Submitted: 2 years ago.Category: Android Devices
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Answered in 5 minutes by:
2/1/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

To confirm, is this for your Gmail account?

And whats the make and model of the phone?

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