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My kindle fire wont turn on i tried ressetting it stil blank…

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my kindle fire wont turn...
my kindle fire wont turn on i tried ressetting it stil blank
Submitted: 2 years ago.Category: Android Devices
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Answered in 1 minute by:
2/1/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Kindle and hold the power button to off for 60 seconds (30 was too short).

Release, then connect the charger and try to turn on the Kindle.

Let me know the results please

Thank you

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Customer reply replied 2 years ago
tried that didnt work
Android Device Expert: Richard, Android Specialist replied 2 years ago

If you now connect the charger, do you see any lights show?

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Customer reply replied 2 years ago
no
Customer reply replied 2 years ago
forget it what amt do i owe you
Android Device Expert: Richard, Android Specialist replied 2 years ago

Thanks

To be sure, have you tried connecting it to a different power socket in the event the socket has failed?

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Android Device Expert: Richard, Android Specialist replied 2 years ago

Is so then It is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated. The amount you owe is only your initial deposit, nothing further.

Thank you

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Customer reply replied 2 years ago
i have small kindle fire it was just charged on it
Android Device Expert: Richard, Android Specialist replied 2 years ago

ok thanks, ***** ***** is the internal mainboard that has faulted.

I am really sorry about this and you are going to have to return the Kindle to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated. The amount you owe is only your initial deposit, nothing further.

Thank you

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Customer reply replied 2 years ago
ok thanks
Android Device Expert: Richard, Android Specialist replied 2 years ago

your welcome

Let me know if you need anything else, and please remember the service rating via one of the stars at the top the submit.

Thank you

Richard

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Android Device Expert: Richard, Android Specialist replied 2 years ago

.

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