Android Questions? Ask Android Device Experts for Answers ASAP
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Sorry for the delay and thank you for your patience. My name is Michael. I will be helping you with your question today. I am an Expert in the Android Devices category. If you feel this is not the best category for your question, let me know and I will forward it to the appropriate group of Experts.
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There are a couple of things I would suggest doing initially. First - a complete restart of the device. Press the power button until you see power down and then select that. Once it powers down completely, press the power button again to power the device on.
If that doesn't work, go to your settings, and then applications and select the outlook app. On the next screen you see, you should have the option to "clear cache". Select that option, then go to the outlook app again and see if your data is there. If not, let me know and we can go from there.
Ok... So it is an item created on your device that does show up in office 365, but not outlook.com? If so, that is expected behavior. When you create an event on your mobile device, you are only creating it on your default calendar. If you have more than one calendar, it will not send it to both - the reason is that it would cause everything to show up on your device twice.
Ok. So you understand the different calendars. I'm going to see if I can reproduce the problem.
I have not been able to at this point.
Hi there and welcome
If you add an event via your computer on outlook.com does it then appear on the phone?
ok, edit that appointment, change the text and tell me if that updates back to outlook.com which you see via your computer please
ok, but if you now add a new appointment right next to it, so it appears on the phone right after it, it will not appear online?
ok, it is very strange and your going to have to as the next step reset the phone.
This will remove all data from the phone and return it to new, so backup any data you need.
Once done, go to Settings, Backup & Reset.
Choose to do a Factory Reset.
Let this complete and when it has, setup the phone again and tell me please if they then synch.