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I bought a new android Samsung phone this past weekend. It
I bought a new android Samsung phone this past weekend. It replaced a note 4 I had before. I bought it at a best buy store. They transferred all my data , apps, pics, etc.. to my new phone. I didn't r… read more
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I cant remember the password for my phone i can get in using
I cant remember the password ***** my phone i can get in using fingerprint but don't remember ever setting a password … read more
Karthik
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I need to restore factory settings and remove user data from
I need to restore factory settings and remove user data from my RCA Voyager Tablet. The examples I see on youtube video to do this has a robot with a red triangle. When I initiate reboot there is no r… read more
Richard
Richard
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I had a fingerprint set on my samsung note 5 it did not
I had a fingerprint set on my samsung note 5 it did not recognise my fingerprint and so it locked me out i could not remember my backup password ***** i have never had an issue with my fingerprint bef… read more
derrickonline
derrickonline
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Pearl. I'm fit to be tied! My grandson helped me with the
Hi, Pearl. I'm fit to be tied! My grandson helped me with the fingerprint ID and it worked for a few days. Then it stopped reading my print. It asks for password. I have entered every password ***** c… read more
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derrickonline
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My Samsung phone shut itself down to factory settings, and
My Samsung phone shut itself down to factory settings, and when it asked for my google account email and password ***** did not recognise it to my phone,I went to Telstra and they sent my phone away o… read more
Richard
Richard
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I bought a Samsung Galaxy S7 one week ago. Almost three days
I bought a Samsung Galaxy S7 one week ago. Almost three days ago my fingerprint swipe didn't work to log in. I tried logging in with my password ***** didn't register either. I tried many times to get… read more
Randy Boman
Randy Boman
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I did a system update on my note 4 and afterwards, it asked
I did a system update on my note 4 and afterwards, it asked me to swype by password. I don't have one set up. After a few tries, it asked for a backup which I also don't have. Now it is telling me tha… read more
Randy Boman
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I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has me locked out of it because I can't remember the original password. I am so upset over this because I have a brand new phone that I am paying… read more
Dr. Dan
Dr. Dan
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My Samsung galaxy S6 wont recognise my finger print or
my Samsung galaxy S6 wont recognise my finger print or backup password :( so i'm locked out HELP!!!!… read more
Ashik
Ashik
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THE FINGERPRINT HAS STOPPED WORKING AND HAVE FORGOTTEN THE
THE FINGERPRINT HAS STOPPED WORKING AND HAVE FORGOTTEN THE BACKUP PASS WORD ALSO THE WI-FI AND MOBILE DATA IS TURNNED OFF SO I CAN'T USE MY GOOGLE ACCOUNT WHAT DO I DO ???… read more
Joel Kalman
Joel Kalman
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I cannot use phone as not recognising fingerprint or
I cannot use phone as not recognising fingerprint or password ***** I do not know my Gmail account to unlock it. SamsungS6… read more
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Samsung Galaxy Alpha couldn't recognize my fingerprint to unlock.
Samsung Galaxy Alpha couldn't recognize my fingerprint to unlock. Doesn't recognize backup password ***** sent. Can't afford to do a master re-set as I can't find my info on the cloud. Am I screwed?… read more
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Pete
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I have a Motorola Droid phone. About a week ago something happened.
I have a Motorola Droid phone. About a week ago something happened. I tried to use my gmail password XXXXX it wouldn't accept it. I tried several times. No luck. When I tried to change my password XXX… read more
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My Samsung Galaxy phone. I downloaded an upgrade as directed
My Samsung Galaxy phone. I downloaded an upgrade as directed thru my phone. I now have no email/photos cannot be sent/ no access to Chrome. When attempting to connect I was asked for password. I enter… read more
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Nick H.
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my verizon galaxy sIII has a msg in Gmail saying that my google
my verizon galaxy sIII has a msg in Gmail saying that my google account recovery phone number changed. what does this mean? it also states that if i didnt make this change (which i didnt) that someone… read more
Rusty
Rusty
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I have a Samsung Android 4.1.2 which AT&T worked on for me
I have a Samsung Android 4.1.2 which AT&T worked on for me this week. They did a ? wipe, and said that I would be able to get my apps that I had on my phone by going on my gmail account. The G mail ac… read more
Nick H.
Nick H.
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Bachelor's Degree
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My Samsung Galaxy 2s has had a pattern to put in each time
My Samsung Galaxy 2s has had a pattern to put in each time I use it. My daughter got hold of it today and attempted it too many times. The message on my phone now says 'too many pattern attempts' and … read more
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Richard
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Answers by Eric

Answers by Eric

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Kriptokrit

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Bernie

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WebGuy101

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Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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