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I dropped my Kindle Fire and it is frozen. Has many cracks.

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I asked this before and...
I dropped my Kindle Fire and it is frozen. Has many cracks. I asked this before and could not get back to technician because of "Just Answer". I gave my credit card number and agreed to pay.
Submitted: 2 years ago.Category: Android Devices
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Answered in 3 minutes by:
1/26/2016
Android Device Expert: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,539
Experience: Android Tech
Verified

I am sorry about this,unfortunately this sounds like it might be beyond repair. hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. You can try these steps >Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release. Wait 15 minutes then power on and check. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.
Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,

You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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