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My kindle isn't charging fully.after 24 hours on charge it…

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my kindle isn't charging fully.after...
my kindle isn't charging fully.after 24 hours on charge it shows only a half charge and that gets used up quickly. there is no time for reading books. also,i have one solitaire game which is now so slow its not worth playing.most important to me is getting the kindle fully charged so I can use it longer.
Submitted: 2 years ago.Category: Android Devices
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Answered in 3 minutes by:
1/26/2016
Android Device Expert: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,545
Experience: Android Tech
Verified

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release. Then check for normal operation, if that fails then ,unfortunately this sounds like it might be a hardware issue. We will need to rule out the possibility of a firmware issue by resetting the software, using a force reset method while USB charging. If this fails then there is an hardware issue on the device that software troubleshooting can't resolve. Try these steps please>Connect the usb charger to the kindle and a wall outlet charger. Then Slide or press and hold the power switch for 40 second, then release. Wait 15 minutes then power on and check. If that fails and you are sure that the charger is working properly then that means the kindle has a hardware failure.

Usually the cost to repair is too much and the best option is to purchase a new or refurbished kindle which is a good value,

You can read the books from another device or computer while you are getting the kindle replaced with the Kindle app which is available for most major smartphones, tablets and computers. That means with your free Kindle reading apps, you can buy a Kindle book once, and read it on any device with the Kindle app installed.

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