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I ordered a book last night. Now my device is frozen. The…

Customer Question
I ordered a book last...
I ordered a book last night.
Now my device is frozen. The screen shows the 'Thank you' at top of screen, but is not backlit. The device was charged earlier, so there was plenty of power. Don't know what to do.
Pls help. I don't know if the download was completed. I pressed 'Device' icon, and nothing happens.
Thank you,
Barbara Zettel
Submitted: 2 years ago.Category: Android Devices
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Answered in 2 minutes by:
1/25/2016
Android Device Expert: Randy Boman, Technician replied 2 years ago
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 10,548
Experience: Android Tech
Verified

Hi, My name is***** will assist you. I am sorry to hear that you are having this issue.

This is usually caused by a glitch in the firmware and can be resolved by a forced reboot, then your kindle will work normally again. Slide or press and hold the power switch for 40 second, then release.
Please let me know if this does not work for you, or if you need any other assistance.
Please take a moment to rate my service positively.

Thank you very much!

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Android Device Expert: Randy Boman, Technician replied 2 years ago

did that work for you?

Please let me know if you need more help.

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