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Got hacked Someone added 200+ contacts to my contacts list I…

Customer Question
Got hacked Someone added 200+ contacts...
Got hacked
Someone added 200+ contacts to my contacts list
I tried deleting them but they reappear eventually
Submitted: 2 years ago.Category: Android Devices
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Answered in 5 minutes by:
1/22/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you tell me the make and model of your Phone and which email service the contacts are being stored to please?

Thank you

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Customer reply replied 2 years ago
I phone 6
Yahoo
Android Device Expert: Richard, Android Specialist replied 2 years ago

Thanks

Can you sign into your Yahoo account here please

http://mail.yahoo.com

Delete the contacts from here and then they should stay removed on the phone.

Let me know please Mark how you go.

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Android Device Expert: Richard, Android Specialist replied 2 years ago

I work online here, but

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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Customer reply replied 2 years ago
Walk me through how to delete contacts on yahoo app
Android Device Expert: Richard, Android Specialist replied 2 years ago

Of course.

You put a tick in the box next to all the contacts you want to delete, then click on the Trashcan with Delete next to it.

The contacts are then deleted.

Let me know how you go please.

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Customer reply replied 2 years ago
How do I access contacts on app
Android Device Expert: Richard, Android Specialist replied 2 years ago

This is all being done via your computer, you go on your computer to

http://mail.yahoo.com/

And do it there.

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Android Device Expert: Richard, Android Specialist replied 2 years ago

How did you go Mark?

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Customer reply replied 2 years ago
Turns out I have 850 contacts added
I am deleting them
Android Device Expert: Richard, Android Specialist replied 2 years ago

ok, once they are deleted from here Mark, then the Phone will not pick them up again.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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