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I cannot log into my Android Samsung Galaxy S6 because my…

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I cannot log into my...
I cannot log into my Android Samsung Galaxy S6 because my fingerprint Id did not work, and I don't know my 2 step log in gmail account information. I have not been able to use my phone since Sunday because of not being able to log into it. Can you help?
Submitted: 2 years ago.Category: Android Devices
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Answered in 1 minute by:
1/21/2016
Android Device Expert: Richard, Android Specialist replied 2 years ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do the below steps

  1. First, turn off the phone by using the Power button.
  2. Now press and hold together: Volume Up + Home button + Power button, until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
  4. Choose "Yes -- delete all user data" to confirm the whole operation.
  5. After that select option "reboot system now".
  6. The reset is then complete

The device will restart.

You can then set it up again.

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
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Experience: Android Systems Specialist

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