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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17290
Experience:  Electronic Engineer
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Huawei ascend mate 2...Comes up with Consumer Cell home,

Customer Question

Huawei ascend mate 2...Comes up with Consumer Cell home, then goes bah bah (from the sleepbot app that is running) then goes to android home and after about 5 seconds, screen goes blank then it starts the cycle over again. Unable to power off or restart.
This all started at 0230 this morning.
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi Gary,

If the phone is stuck in a boot loop then you will need to try resetting the phone.

This will wipe all of the data on it.

To reset the phone:

1. First remove battery for a few minutes and then put it back in.
2. Then at the same time hold the following:
volume up, call button and power button (hold until it vibrates)
3. When it asks for permissions select the wipe data/ factory reset option.

Customer: replied 1 year ago.
Hi Pete;Yes, you did answer but I didn’t get a chance to do it. About ½ to 1 hour after I sent in my request, the hone recovered by itself and has been fine since. I sent you a note about it but never heard back.
Expert:  ITPeter replied 1 year ago.

Hi Gary,

No note came through on this question page.
Anyhow, glad to hear you got it sorted!



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