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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3164
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Lollipop upgrade knocked out my ability to sign forms. how

Customer Question

lollipop upgrade knocked out my ability to sign forms. how do I fix
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me which program you are using to sign forms, and exactly what goes wrong?

Thank you

Customer: replied 1 year ago.
it is a emr application licsenced by a private provider
Expert:  Richard replied 1 year ago.

exactly what goes wrong when you try to sign?

Customer: replied 1 year ago.
nothing happens
all non update samsung tablets function fine
I represent the emr and it's not on our end
Customer: replied 1 year ago.
do you have any reports of signature issues after update??????
Expert:  Richard replied 1 year ago.

No, but then this is a custom app, so any complaints would go to the developer. If you represent the developer have them test the code and see on which line it is faulting.

It may be a security issue but hard to say as its a custom app.

Have you tried reinstalling the app?

Customer: replied 1 year ago.
no
rdp connectivity works
functional application of software works
signature function doesn't work
Customer: replied 1 year ago.
terminate help now please
Expert:  Richard replied 1 year ago.

ok...