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Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 37463
Experience:  Troubleshoot Android Devices.
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I have a new kindle and have an Amazon account. When I try

Customer Question

I have a new kindle and have an Amazon account. When I try to register it says that the account details do not maych my account with you. What do I do?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 1 year ago.


I'm sorry about the issue. Please note that password ***** ***** Please try the following:

- Go to the Amazon website below:

, then there, enter your email address in the first box

, then in the second box, enter the characters as shown on the page

, then click on Continue and follow the instructions there in order to reset your Amazon account password

- Once that is done successfully, register / sign in with your new Amazon account password ***** the Kindle

; if needed, press and hold the power on/off button on the kindle for about 30 seconds, then turn it back on and try to register / sign in again with your new Amazon account password.

Note: Password ***** *****

Please reply at the box below to continue troubleshooting. Thank you.