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Jason Jones
Jason Jones, Customer Service
Category: Android Devices
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Experience:  Years of experience and education.
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I have a stardust cell ph. When it is in camera mode there

Customer Question

i have a stardust cell ph. When it is in camera mode there is no gear icon so I can take the camera off negative mode.All my pictures are negatives.How do I fix this?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Jason Jones replied 1 year ago.


I am the person that will be helping you today.

In your case, the next step is to factory reset your phone, which will erase all data and faulted settings on the phone. Be aware that all your files including your music, photos, and videos will be erased as well.

- From the Home screen, tap the All Apps icon, choose Settings > Accounts.

- Tap Backup and Reset and choose Factory data reset.

- Tap Reset Device and complete the reset by following the reset of the instructions that it gives you.

Once that is complete, your problem will be gone.

Page 175 on the following document further explains this process:

I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)

Please, do not forget to rate my help on this page.

Thank you again,
- Jason