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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9794
Experience:  Android Tech
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We just bought a brand new irola dx758pro son and it turned

Customer Question

Customer: we just bought a brand new irola dx758pro for my son for christmas and it turned on a couple times but kept freezing and now nothing is happening, the screen is black. it was fully charged before we turned it on
JA: Thanks. Can you give me any more details about your issue?
Customer: what else would you like know?
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Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Can I be taken back to a chat window? I would like to get this solved now so that my son can play with his christmas gift! :)
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Boman replied 1 year ago.

Check the tablet for a reset hole, if it has one press the reset button with a small object like a straightened paper clip, if it does not have a reset hole try these steps please.

To perform factory/hard reset please follow those steps:
1. Turn the power off. Remove and replace battery.
2. Press and Hold the Volume Up, Volume Down and Power button at the same time.
3. When the start up screen show, release all the buttons.
4. Use the Volume Up/Down button to navigate to "wipe data/factory reset"
5. Select "wipe data/factory reset"
6. Select "Yes -- delete all user data"
* Allow several minutes for the factory data reset process to complete.
7. Select "reboot system now"
* Allow several minutes for the reboot process to complete.

Please note that this procedure require some practice.

Please try this solution (step by step) and let me know if that works. I'll be waiting for your reply.

Customer: replied 1 year ago.
there is no reset button and no way to remove the battery
Customer: replied 1 year ago.
also I already tried holding the power, volume up and volume down button together and nothing shows up on the screen
Expert:  Randy Boman replied 1 year ago.

okay, try a different combination please>

try the Volume down +Home button + Power Button.

You have to hold these keys all together while the Tablet is switched off then wait for the recovery menu.

Once you see the recovery menu, release the three buttons.