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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9846
Experience:  Android Tech
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My kindle fire is stuck on fastboot mode and I cant get it

Customer Question

my kindle fire is stuck on fastboot mode and I cant get it to turn on or off or anything
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Randy Boman replied 1 year ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Try these steps please.

1. Press and hold (or slide and hold) the power button for 30 seconds.
2. After 30 seconds, release the power button.
3. Wait 2 minute, then turn on your Kindle.

Please try this procedure at least 3 times (if you have leather cover or any other cover remove it).

If the previous procedure doesn't work, perform the procedure below:
1. Plug the Kindle into the charger for 5 minutes.
2. After 5 minutes (while still plugged in) press and hold power (slide and hold) button for 30 seconds.
3. Allow up to 3 minutes for the Kindle to reboot.

Expert:  Randy Boman replied 1 year ago.

Please let me know if this does not work or if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!