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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36776
Experience:  Android Systems Specialist
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On my Samsung Galaxy S6 Edge: Somehow my SWIPE lock type has

Customer Question

On my Samsung Galaxy S6 Edge: Somehow my SWIPE lock type has been deactivated, and I am no longer able to use it. The message regarding the SWIPE, says, "Turned off by administrator, encryption policy, or credential storage. I have no idea how I turned the SWIPE option off. Could you please tell me what I need to do in order to be able to use my SWIPE again?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you Go to settings, And then to security Then scroll till you see clear credentials under credential storage.

Tap it

This will clear all the user certificates

And you should get swipe again as an option

Let me know how you go please

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