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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10773
Experience:  8+ years of professional experience
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I have a ZTE Z667G model. I have pics on my external SD card

Customer Question

I have a ZTE Z667G model.
I have pics on my external SD card that are on my phone as well.
My problem is that my gallery sometimes appears to have been erased..
How do I get the phone to stop seemingly erasing the gallery?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If the Gallery is being refreshed from Cloud storage or Cloud backup, then during the refresh, esp. if there's a lot going on elsewhere on the connection or if the connection to the Web/Cloud servers is slow, then it may blank out briefly.

But if the Gallery is seemingly blank for a long time - over 2 minutes to 5 minutes at a time - then you have some other problem. (What version of the Gallery do you have, on what Android OS version, and how long does it remain blank at a time?)