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Ask AnswerManRob Your Own Question
AnswerManRob, Technician
Category: Android Devices
Satisfied Customers: 10788
Experience:  Over two decades of experience in electronics, including teaching for 5 years.
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Will not turn on

Customer Question

will not turn on
Submitted: 1 year ago.
Category: Android Devices
Expert:  AnswerManRob replied 1 year ago.

Try resetting the device by pressing and holding the power button for 20 seconds. Try turning it on after that. If it doesn't work, let me know.

Customer: replied 1 year ago.
it did not work
Expert:  AnswerManRob replied 1 year ago.

It is a Kindle HD7 just to make sure?

Customer: replied 1 year ago.
Expert:  AnswerManRob replied 1 year ago.

Try a deeper reset. Plug the Kindle into the charger for 30 minutes. After that AND WHILE STILL PLUGGED IN, press or slide and hold the power button for 30 seconds. After that, try using it. Let me know the approximate purchase date if it still fails to function.

Customer: replied 1 year ago.
i received it as a gift for christmas 2014
Customer: replied 1 year ago.
i had it the charger before i got on with you for 2 hrs
Expert:  AnswerManRob replied 1 year ago.

That should have resolved the issue. If it did not, you most likely have a failed Kindle, but it appears you are still under a warranty. Contact Amazon at(###) ###-####and they should replace it.