Android Questions? Ask Android Device Experts for Answers ASAP
Hi my name is***** will assist you with this issue. Do you have a Samsung or Google account connected to the Note?
okay, did you sign in to the phone with an email address when you set it up initially?
okay, unfortunately there is no way to unlock it without having a google or samsung account. Not even the Samsung factory technicians can unlock it at this point. The only option to ever use the phone again will be to factory restore the phone. I am very sorry for this.
okay, try this.
>>please click here<<<
Then sign in with your google account. Then see if your Note is in the device list.
that indicates that your only option is a factory restore.
follow these steps to restore the phone>
I am very sorry, there is absolutely no other options.
I wish there was better news.
Please let me know if you need any other assistance with the reset.
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