Android Questions? Ask Android Device Experts for Answers ASAP
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
I'm sorry. Since you are locked out from your phone and you don't remember the password ***** email, your only option to get access back to your phone is factory reset. Factory reset will erase everything from it and return it to new (like Out of Box). This is how Samsung designed the device. Follow the steps below to factory reset it;
Turn off the phone
Press and hold down Volume Up + Home + Power buttons at the same time for a few seconds.
Android system recovery will be loaded now
Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
Select Yes — delete all user data.
Then select reboot system now
That should factory reset the phone . Please let me know if that didn't work, so we can continue troubleshooting.
Hello, No problem. Only rate the answer after we've solved the issue. It might take a couple of tries to get it reset. So keep trying and make sure you follow the instructions correctly.
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Hi there, It's me Ashik. I'm just checking again. How is it going ?