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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10907
Experience:  8+ years of professional experience
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I purchased a through verizon a motorola droid razr max and

Customer Question

I purchased a through verizon a motorola droid razr max and I cannot make calls because it is restricted by fdn
I have purchased a sim card from att
It was checked the imei number was accepted by att and is eligible to activate through them but still keep getting the restriction
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

FDN means Fixed Dialing Numbers. It is a feature on your phone that restricts calls to just the ones in your contacts list or address book / phone-numbers-list.

You need to disable FDN as a feature.

First, go to Main menu, then to Settings, then to Call Settings, then see if FDN / Fixed Dialing Number is ***** as an option and Enabled or selected. If it shows up there, Disable it or de-select it.

If it is not showing up there, do a soft restart of your phone (*not* a hard reset) and the option should show up immediately after the soft restart.

Customer: replied 1 year ago.
tried does not work and is not available
Expert:  Russell H. replied 1 year ago.

Did you do a soft reset or soft restart of your phone?

If so, you may have been issued an improper SIM card, with FDN restriction immovably activated on it, and if that's the case, you'll need to get the store that provided it to swap your SIM card. This sort of problem is not normal, so something is wrong with either the phone (I doubt it) or the SIM card (much more likely.)