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Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11734
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
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My moto e has a blank screen. I can turn it on but as soon

Customer Question

My moto e has a blank screen. I can turn it on but as soon as it reboots it goes blank. I can hear the phone ringing but can not answer
Submitted: 1 year ago.
Category: Android Devices
Expert:  Michael Hannigan replied 1 year ago.

Hello and Welcome. My name is Michael.

There a couple of fixes that could get your phone working again....let's try the easiest one first which is the Force Restart:

In the unlikely event that your device becomes unresponsive, frozen, blank or black screen, or will not respond to the power button, you can perform a force restart or reboot on the device by following the steps below.

Press and hold the Power button for 10 - 20 seconds, the device will restart and go through the boot-up sequence.

If that fails to get your phone working then you need to do an External Reset:

External Reset

If you are unable to access the phone's menu to perform the standard reset you can attempt an external factory reset.


When using this feature; everything is deleted from the device.

Reset will require a minimum battery level of 25%. If you are unable to perform a reset, please charge for 20-30 minutes and try reset again.

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on.
  2. Press the Volume Down button to highlight "Recovery mode"
  3. Press the Power button to restart into Recovery mode.
    You'll see an image of an Android robot with a red exclamation mark.
  4. From the "No Command" screen (Android figure lying on his back), press and hold the Power button then press and release the Volume Up button to display the menu options.
  5. Select "wipe data/factory reset".
    Note: Use the Volume buttons to highlight and the Power button to select.
  6. Select Yes -- delete all user data.
    Note: Allow several seconds for the factory data reset process to complete.
  7. Select reboot system now.
    Note: Allow several minutes for the reboot process to complete.

Please let me know if I can be of further assistance.

Thank you.