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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3159
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have a kindle fire that I acquired more than a year ago

Customer Question

I have a kindle fire that I acquired more than a year ago and it takes a charge then shows me a screen I can`t do anything with. nada zip nothing
Submitted: 1 year ago.
Category: Android Devices
Expert:  Joel Kalman replied 1 year ago.

Hello. My name is ***** ***** I can help you with your problem.

A factory reset should fix your problem. I will tell you how to perform it.

Expert:  Joel Kalman replied 1 year ago.

You can initiate a factory reset by doing the following:

First, press the power button to turn the device off and select Shut Down.

Next, press and holding the power button for 20 to 40 seconds.

Then, press the power button again to turn the device on and select Factory Reset.