Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
Can you tell me please the make and model of the phone?
Two causes for this, the firmware has crashed and needs to be reloaded, or the internal memory is failing.
Nothing to do with the SD card, and Tracfone should have known this very quickly
The only way to confirm this is via a hard reset. This will remove all data (contacts ect) and return the phone to new, but this cannot be avoided, its the only way to resolve or confirm the issue.
To do the reset
Go to Settings – Personal – Backup and Reset
Then choose Factory data reset
Let this complete, setup the phone again and tell me if you still get the error please
thanks, ***** ***** know the issue
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out now
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.