How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 37607
Experience:  Android Systems Specialist
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I have a phone purchased through Mobile, Android Model #ZTE

Customer Question

I have a phone purchased through Virgin Mobile, Android Model #ZTE N 800. About 3 days ago I keep getting a message when I am using my email recorder that states "Unfortunatley Google Search has stopped". I contacted Virgin Mobile and they did trouble shoot and updated all programs and it still is not working. They told me that it is not my phone and for me to contact Google Search regarding this issue.
Submitted: 1 year ago.
Category: Android Devices
Customer: replied 1 year ago.
I was disconnected from this site after i put in my credit card # ***** never got to finish speaking with the advisor that took my question. I should not be charged for anything since I had no contact or help...Please email me so we can rectify this.
Thank You
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, when you say they reinstalled all programs, what exactly did they do as its not possible to reinstall all programs as such. If your not sure, no problem, just let me know please.