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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 37651
Experience:  Android Systems Specialist
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Samsung Note 5 quit working. Google keeps stopping from

Customer Question

Samsung Note 5 quit working. Google keeps stopping from turning on after doing hard reset ( brand new phone) as apparently changed my backup password. According to my iPad, Google is what is stopping from getting phone to work, as I followed directions to sign in on separate then try resetting phone. Have worked over 8 hours with this and talked with like 8 different people. Can you help?
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you tell me please exactly what happens when you now try to start your Note 5?

Please let me know

Thank you