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I'm sorry about the issue. Is the Kindle asking for your Wi-Fi/wireless password?
What is the brand / model of your Internet/wireless modem/router device?
Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, or Mac?
Please reply at the box below. Thank you.
Thank you. Please let me know the followings:
1. Is the Kindle asking for your Wi-Fi/wireless password? Go to Wi-Fi / wireless setting on the kindle, then select / connect to your Wi-Fi/wireless network name.
2. Can you please check at the back/bottom of your internet modem/router device for the model? Usually, the modem/router device was given to you previously from Comcast/Xfinity.
- Do you see any password/key/passphrase there? If yes, can you please try it on the kindle? (Note: Password/key is case-sensitive.)
3. If that does not work, besides the kindle, do you also have a windows or mac computer?