Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
When you enter wrong password ***** multiple times, it should ask for the Gmail account associated with it. So use that Gmail account to reset the code. If you don't remember the Gmail details, then the only option to get in to the player is factory-reset. There is no other way to override the password ***** Factory reset will erase everything from it and return it to new (like Out of Box). This is how they designed the device. Follow the steps below to factory reset it;
Turn off the player.
Press and hold down Volume Up and Power buttons at the same time for a few seconds.
Android system recovery will be loaded now. If not, then restart and hold down Volume Up + Home and Power at same time.
Select wipe data/factory reset. (Volume buttons to go up or down, select with Power button)
Select Yes — delete all user data.
Then select reboot system now
That should factory reset the player. Please let me know if that didn't work, so we can continue troubleshooting.
Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.