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Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11697
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
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I have not been using my huawei ascend mate 7 weeks The

Customer Question

I have not been using my huawei ascend mate 7 for 5 weeks
The battery ran out and on charging - I can not access the phone with my password
Please advise on how I can access my phone
Submitted: 1 year ago.
Category: Android Devices
Expert:  Michael Hannigan replied 1 year ago.

Hello, my name is Michael.

Did you forget your password? Is it NOT getting to the password *****?

Please let me know.

Customer: replied 1 year ago.
Michael
I have indicated to you that I could not access my phone using my password
I am not sure why you have to ask if I forgot my password?
The problem has been resolved
Kind regards
Expert:  Michael Hannigan replied 1 year ago.

Because I was asking why you could "...not access the phone with my password". My question was whether you forgot your password ***** if you were not GETTING to the password ***** Because the answer for each is different. If you forgot your password, you can either reset it online, or if you cannot do that, as a last resort, you can do a factory reset of the phone.

I would appreciate a moment of your time to rate my level of service using the OK, Good, or excellent rating icons. Thank you.

Mike

Expert:  Michael Hannigan replied 1 year ago.

I will await your reply.

Expert:  Michael Hannigan replied 1 year ago.

Have I answered your question or do you need additional information?

I would appreciate a moment of your time to rate my level of service, OK, GOOD, or EXCELLENT at your convenience.

Mike