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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36826
Experience:  Android Systems Specialist
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I changed my e-mail in May and haven't been able to get

Customer Question

I changed my e-mail in May and haven't been able to get my e-mail on my Kindle since then. The first time I called, the girl told me to be sure Amazon had my new address, so I did that. Still no e-mail***@******.*** Thanks for any help.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me the error you get now on the Kindle please?

Thank you

Customer: replied 1 year ago.
There is no error message. Just no e-mail except from Netzero (the e-mail server I discontinued) .
Expert:  Richard replied 1 year ago.

ok, then you need to remove and add the email account.

To do this, first remove it by doing the below

Open the Email app.

2. Tap Menu > Accounts.

3. Tap and hold the email account you wish to remove until a menu appears.

4. Tap Remove account and the account will be removed

Then to add it again select Menu > Add account.

Add your account to the Kindle and it should then start to receive emails again.

Let me know the results please

Customer: replied 1 year ago.
I'm trying to edit send to Kindle address, but it does not accept my new e-mail. When I type***@******.*** in the blank - there is a there beside the box.
Expert:  Richard replied 1 year ago.

you cannot edit the send to Kindle address, you have to press the Menu, Add account and add a new email account.

The send to Kindle is for something else you cannot change.

Customer: replied 1 year ago.
I can't get "menu" to come up on the screen.
Expert:  Richard replied 1 year ago.

Follow this film please, it will show you

Let me know how you go