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I recently purchased a Kindle 6" with glare-free display.

Customer Question
Unfortunately, I'm having trouble using...
I recently purchased a Kindle 6" with glare-free display. Unfortunately, I'm having trouble using it. I can't seem to get to what might be considered the home page. I looked through the user guide and once I got to the end of it, I haven't been able to go home. Any help would be appreciated. Thank you.
Submitted: 2 years ago.Category: Android Devices
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Answered in 57 minutes by:
9/23/2015
Android Device Expert: Freddy M., Technician replied 2 years ago
Freddy M.
Freddy M., Technician
Category: Android Devices
Satisfied Customers: 18,398
Experience: Years of experience
Verified

Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem.

Even if it does not look like it is charging and even though it may be fully charged charge it using a different wall outlet than you normally do (a different room is best) for at least 10 minutes.

Do not skip that even if it is fully charged from you already plugging it in, it is important to do it.

It sounds like the firmware may be frozen try this and let me know the results hold the power switch for at least 60 seconds.

Try this at least 6 times.

The firmware can sometimes get frozen the same way that a computer will occasionally.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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Freddy M.
Freddy M.
Freddy M., Technician
Category: Android Devices
Satisfied Customers: 18,398
18,398 Satisfied Customers
Experience: Years of experience

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