How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 10902
Experience:  8+ years of professional experience
Type Your Android Devices Question Here...
Russell H. is online now
A new question is answered every 9 seconds

My order #102-9159294-4009008. Hauwei Phone batteries was

Customer Question

My order #102-9159294-4009008. for 2 Hauwei Phone batteries was ordered. I received the package on Sept. 18, 2015. The package only contained 1 battery. I paid through my credit card. I can keep the one but I should get a credit for unshipped item.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That is what is called an order that arrives in defective condition. You must contact the vendor or store that shipped the order to you, and complain there about the order having arrived in defective condition or wrongly packed.

Contact the vendor or store or shipper's Customer Service number, I advise. (If you need help finding that number, let me know what vendor or store sold you the batteries.)