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Josh, Technician
Category: Android Devices
Satisfied Customers: 20170
Experience:  Android technician
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I have Kindle app on laptop, opened app by signing in with

Customer Question

i have Kindle app on laptop, opened app by signing in with wrong email, now I can't figure out how to change it, need to have it associated with my Amazon acct. Can you help me?
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.


Open the Kindle app

Select Tools then Options then Registration then Deregister -- that will remove the account. The option to register will appear instead of deregister

Customer: replied 2 years ago.
can't find "tools" to select
Expert:  Josh replied 2 years ago.

Tools is at the top of the Kindle app

Customer: replied 2 years ago.
when i try to pull down a menu on the top, only thing that shows is Kindle
Expert:  Josh replied 2 years ago.

Take a look at the image attached

Customer: replied 2 years ago.
none of that bar shows on my app
Expert:  Josh replied 2 years ago.

Just to confirm -- you have the Kindle desktop program installed?

Customer: replied 2 years ago.
the Kindle app came on my Lenovo laptop.I also tried to access on my Samsung phone. Able to access by using the email address that I am trying to change, I dont have a "tool" option on there either
Expert:  Josh replied 2 years ago.

Are you using Windows 10?

Customer: replied 2 years ago.
i think i still have 8, have not upgraded to 10
Customer: replied 2 years ago.
I need to sign off from this conversation. i will continue to use the app with the email I signed on with. I don't know how this site works, but I do not think I should be charged $26 , problem not solved and I have to go. Nothing personal, i just can't stay on-line now
Expert:  Josh replied 2 years ago.

Please reply back when you get a minute so we can continue