How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36526
Experience:  Android Systems Specialist
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I am having a problem with ransomeware eating up my storage

Customer Question

Hi I am having a problem with ransomeware eating up my storage on my Samsun S4, can I get rid of the problem without a factory reset. I have occasionally 4.67mb of storage showing left and then only a few K...
When I deleted photos etc, the storage seemed to be re-used by the malware.
Submitted: 1 year ago.
Category: Android Devices
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, after you delete the files, restart the phone.

Do you see then space being freed up?