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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 19939
Experience:  Android technician
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We are on Holidays from UK but in Spain. My wife has a

Customer Question

We are on Holidays from UK but in Spain. My wife has a kindle reader Model DO 1100,
Serial no. BOOE 1510 1504 03C4. We had Facebook etc etc. For some unknown reason the following message came up "error on line 2 at column 1542" How do we correct this and get Facebook please?
To complicate matters, we tried different e mails addresses and pin numbers. This may have contributed to the problem.
Thank you in anticipation.
Kind regards.
Mary
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.

Hi!

If you have a leather case on your Kindle; Please remove it before performing the steps below.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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