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Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11824
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
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My kindle will not connect to the internet so I can shop at

Customer Question

My kindle will not connect to the internet so I can shop at store. Help
Submitted: 2 years ago.
Category: Android Devices
Customer: replied 2 years ago.
the kindle tells me to restart by going to the menu and then settings and restart... then try again
this does not work
Expert:  Michael Hannigan replied 2 years ago.

Hello. My name is Michael. I can help you with your question.

What I suggest is a full reset. This will wipe all data from the Kindle, but it will sync again when you set it up and enter your account info again. To do this, Turn the kindle off, then slide or press the power button/switch for a full 20 seconds. When it restarts at 20 seconds, it will take a while to start up. When it does, it will take you to the setup screen.