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Josh, Technician
Category: Android Devices
Satisfied Customers: 19939
Experience:  Android technician
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Moto E (2nd gen) says swipe to unlock. I swipe upward and

Customer Question

Moto E (2nd gen) says swipe to unlock. I swipe upward and get the emergency call numerical touch screen. I cannot get to the home screen.
Submitted: 2 years ago.
Category: Android Devices
Expert:  Josh replied 2 years ago.


Please hold down the POWER BUTTON for around 20 seconds until the phone restarts. After the restart, please try swiping again.