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Category: Android Devices
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Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have the keyboard kindle not the fire or. when i turn it

Customer Question

I have the keyboard kindle not the fire or white. when i turn it on I get a prompt to connect to wireless but it will not let me access my books or other files I have stored
Submitted: 2 years ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 years ago.
Hello! Thank you for your question. I will be assisting you today.
I'm sorry about the issue. Was the kindle working fine previously without connecting to Wi-Fi / wireless?
Does it show any wireless network name?
What happens if you cancel / exit the wireless screen?
Do you have a wi-fi / wireless modem / router device at home?
Was there any change recently to your kindle that may have caused this issue, such as the kindle was reset to factory defaults, etc.?
Please reply at the box below. Thank you.