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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17384
Experience:  Electronic Engineer
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Unable to make playstore purchase

Customer Question

unable to make playstore purchase
Submitted: 1 year ago.
Category: Android Devices
Expert:  ITPeter replied 1 year ago.

Hi there,

Are you getting an error message when you try to make the purchase?

Customer: replied 1 year ago.
No.. it is telling me "This payment method has been declined" and trust me I do know better!
Customer: replied 1 year ago.
I mean yes I am getting an error message. Sorry.
Customer: replied 1 year ago.
Is anyone still working on my situation?
Expert:  ITPeter replied 1 year ago.

Is the payment method still valid?

Have you tried again after 24 hours?

Customer: replied 1 year ago.
I have tried many times.
Expert:  ITPeter replied 1 year ago.

Do you have a different card you can try?

Customer: replied 1 year ago.
I have tried that too .
Expert:  ITPeter replied 1 year ago.
Ok, if it is happening for several different payment methods then they may have discovered some suspicious activity on your account.
You can resolve this by contacting the Play Store online or by calling(###) ###-#### ***** hrs a day.
Pete.